by Santi | Jul 10, 2023 | Book Notes, Negotiation, Relationships
All the notes were taken directly from the source mentioned. – – – Three Conversations 1. The “What Happened?” Conversation Disagreement about what has happened or what should happen. Who said what and who did what? Who’s right, who meant what, and... by Santi | Jul 3, 2023 | Book Notes, Communication, Wellness
All the notes were taken directly from the source mentioned. – – – The separation between observation and evaluation (moralistic judgments, criticism, diagnosis, interpretations.) Explain the feeling and the need, not a diagnosis, interpretation,... by Santi | Aug 16, 2021 | Articles, Relationships, Social Skills
All the notes were taken directly from the source mentioned! – – – Fundamental Techniques in Handling People: 3 Principles P1 “Don’t criticize” Humans are emotional beings, full of prejudice and motivated by pride vanity Don’t condemn Speak no ill,...
